Refund & Return Policy
Effective Date: July 30, 2026
At EPEPP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Not be damaged due to misuse, improper handling, or normal wear.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or modified.
- Items that are damaged after delivery due to customer handling.
- Clearance, closeout, or final sale items (if marked as such).
- Gift cards, if offered.
Return Process
To request a return, please contact us before sending any item back.
Please include:
- Your order number
- Your name
- The reason for the return
Contact:
Email: info@epepp.com
Once your request is approved, return instructions will be provided.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
We recommend using a shipping service that provides tracking, as EPEPP is not responsible for packages lost during return shipment.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos showing the product and packaging
We will work with you to resolve the issue as quickly as possible.
Refunds
After your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you receive a defective or damaged item, we may offer a replacement when inventory is available.
If a replacement is unavailable, a refund may be issued.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact:
EPEPP
Email: info@epepp.com
Website: https://epepp.com